My Nikon D750 shutter woes are over (I think) and I have my baby back.
So now I have a bit of advice for you.
But before I start my rant, here’s a pretty photo of my succy babies … sigh … just breathe … #firstworldproblems
In late December (December 27th to be exact) I had to send my Nikon D750 for repairs since the shutter was sticking, and it was a known issue! I’m not sure I would have purchased this camera if I’d had any idea;
According to several forum posts we found reporting this issue (from as far back as December of 2014 till March 31st of 2016), affected cameras will lock up when taking a photo (often after the first shutter actuation of the day) and display an “err” message. In some cases, all that’s required to move past this is a second shutter click; in others, removing the battery, SD card, lens, or any combination of the three may help; for some, even that didn’t work, and the camera had to sit for 24 hours before it would work again. PetaPixel
I’d done my research before purchasing it. I’d watched a few reviews (which I thought were reputable) and there was no mention of this problem. So when Nikon began offering this camera as a kit which included the Nikkor 24-120mm 1:4 lens for a very reasonable price, I bought into it.
When it started freezing up, I was not impressed. I was a very unhappy camper. Yes, I was able to get it working again after a second click of the shutter, but how long was that going to work? So off to the shop it had to go :(
To be fair, Nikon repaired it within two weeks and returned it to the store where I’d bought it.
But for two more weeks my camera sat in this store (a store in which I’ve spent thousands of dollars) and no-one called me! After four weeks of patiently waiting, I finally contacted the store (which shall remain unnamed since I just don’t feel like spreading vitriol to you my dear reader) as I was getting concerned:
ME: hello, this is Barb, I’m calling about my camera (etc. etc.)
THEY: oh, it’s here.
ME: Say wha?
THEY: ya, it says someone called you.
ME: NO. There is no record of that on my call display and if someone called, why did they not leave a message?
THEY: oh … ummm … I don’t know.
ME: my husband will be in to pick it up … click.
OK #therantisover … I’m sure you can understand my frustration and I thank you ever so much if you’re still listening so I could get it off my chest.
And here is my bit of advice:
- when purchasing a new piece of equipment, do your research. Then do some more. Google “problems” “known issues” with (said equipment)
- don’t expect people care as much as you do about your equipment … don’t wait patiently for repairs … call after 2 weeks, and keep calling until you get it back
- when you upgrade your camera, keep your old one as a backup
… and feel free to spread the word if you have problems with something you’ve purchased … it just may help someone else avoid a few unnecessary woes …